Terms & Conditions

SIZING

Our sizing is based on Scandinavian sizes.

ORDERS

There's no minimum order amount. All available products are in stock and ready to deliver. R/H reserves the right not to deliver in case of any misconception with our stock level at the time of receiving your order. Incase we're unable to deliver in accordance with the terms in the confirmation of order, we will contact you and give you the opportunity to replace or cancel the order. Remember to give your phone number and/or email address.

SHIPPING & DELIVERY

Postage and handling will be added automatically in all orders (Postal Parcel). Orders in Finland are sent via Finnish Post Office and abroad via DHL or Finnish Post Office.

Riiheläinen-Hernesniemi Oy cannot be held responsible for missing packages. We aim to dispatch all orders within 1-3 working days after the order has been confirmed, excluding holidays and weekends. Please notice that some products have their own specific delivery schedule that might take longer than the earlier mentioned dispatch time. If so this will be noted at the product page. Customers from non-EU countries are responsible for possible import customs and taxes.

When ordering from outside Finland, please allow up to 14 days for delivery. We will ship orders worldwide.

Delivery charges variate depending on shipping country.

Finland 6.50€
EU countries 14.50€
Rest of the world 30€

PRICES & PAYMENTS

Prices in the online shop are in euros and include the Finnish VAT 24%. Finnish VAT is included regardless the shipping address.

The price applicable is set at the date on which you place your order. Shipping costs are recognized before confirming the purchase. We reserve the right to change the prices.

You can pay your order by credit card: Visa, Master Card, American Express. All credit card transactions are secure.

All products remain the property of Riiheläinen-Hernesniemi Oy until full payment is made.

RETURN POLICY

Free returns on domestic (Finnish) orders made within 14 days. If you are not satisfied with your purchase or if you receive faulty or wrong item, you may return or exchange it for another item. When returning items, please fill out the return form and state the reason for exchange so we can provide you with best customer service.

We only return costumers payment if the product is unused, and this within 14 days. 

Law and Jurisdiction

Finnish law will be applied to all disputes arising under this User Agreement. All disputes arising under this agreement which cannot be solved by mutual agreement, shall be solved in the district court of Helsinki, Finland.

Before sending any returns, please contact us by email: info@rh-studio.fi

Return address:
"R/H Online shop return"
R/H STORE
Riiheläinen-Hernesniemi Oy
Fredrikinkatu 18
00120 Helsinki
Finland

SECURITY

Payments
SSL - Guaranteed Security. We value your trust in Riiheläinen-Hernesniemi Oy and ensure that we operate with the highest care and security standards when it concerns your personal data.

Data Transfer
For a secure transfer of your customer data and especially your credit card details we use a secure transfer system – Secure Socket Layer (SSL) transfer. Here we use a high security 128 Bit encoding from Thawte. All information that has been transferred with this system is encoded before being sent to us. This means nothing can happen to your data.

Data Privacy
Riiheläinen-Hernesniemi Oy does not provide a third participating with your private data. The details needed for completing your order are handled with the upmost privacy. We only keep your details on our system in order to provide you with a fast and efficient order process.
 

LAW & JURISDICTION

Finnish law will be applied to all disputes arising under this User Agreement. All disputes arising under this agreement which cannot be solved by mutual agreement, shall be solved in the district court of Helsinki, Finland.

Please direct all questions and inquiries to: info@rh-studio.fi. We are happy to help you and will answer you as soon as we can. 

 

PRODUCT PRESENTATIONS IN R/H ONLINE SHOP

We cannot guarantee that the colors shown on the website are exactly the colors of the actual garments. Color rendering depends on your computer's settings. We do our best to provide good quality pictures of the products. If you have questions concerning colors, measurements or anything, please contact us at: info@rh-studio.fi

COMPANY INFORMATION

R/H | Riiheläinen-Hernesniemi Oy
Fredrikinkatu 18
00120 Helsinki
Finland

tel +358 447021111
e-mail:
info@rh-studio.fi

Business ID: FI2347141-1